Last updated: 2026-Apr-01
Memora (“Memora”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use the Memora website, mobile application, and related services (collectively, the “Services”).
By using Memora, you agree to the practices described in this Privacy Policy.
Information we collect
We may collect the following categories of information:
A. Information you provide directly
- Account details, such as your name, email address, and login credentials
- Content you submit to Memora, including notes, reminders, saved memories, people details, places, follow-ups, and other information you choose to store
- Messages you send to us, including support requests and feedback
- Payment-related information connected to subscriptions or purchases, where applicable
B. Information collected automatically
- Device information, such as device type, operating system, app version, language, and identifiers
- Usage information, such as features used, actions taken in the app, and interaction events
- Log data, such as IP address, access times, crash logs, and diagnostic information
- Approximate location derived from IP address on the website, where applicable
C. Information from third parties
We may receive information from service providers and partners that support our Services, such as:
- authentication providers
- payment processors
- analytics providers
- cloud hosting providers
- customer support tools
How we use your information
We use personal data for the following purposes:
- to provide, operate, and maintain Memora
- to create and manage your account
- to save, organize, and retrieve your memories, reminders, notes, and other content
- to improve search, recall, and product functionality
- to send service-related communications
- to provide support and respond to inquiries
- to process subscriptions and payments
- to monitor performance, fix bugs, and improve security
- to comply with legal obligations
- to detect, prevent, and investigate misuse, fraud, or abuse
Legal bases for processing
Where required by law, we process personal data on one or more of the following legal bases:
- performance of a contract, when we provide the Services you requested
- your consent, where consent is required
- our legitimate interests, such as improving the Services, securing the platform, and preventing abuse
- compliance with legal obligations
AI and user content
Memora is designed to help users capture and recall information.
If the app includes AI-powered features, we may process content you submit, such as notes, reminders, and memory entries, in order to:
- classify content
- extract useful structure or metadata
- improve recall and organization
- generate search or assistant responses
We do not use your private content to train public foundation models unless we clearly tell you and have a lawful basis to do so.
If third-party AI providers are used to process content on our behalf, they act under contractual controls and only for the purpose of providing the feature to you, unless stated otherwise.
Payments and subscriptions
If you purchase a subscription, payment transactions may be handled by third-party payment processors or app store providers such as Apple or Google. We do not store full payment card details unless explicitly stated. Payment information is processed according to the relevant provider’s privacy policy and terms.
How we share information
We may share personal data in the following circumstances:
- with vendors and service providers that help us operate the Services
- with cloud hosting, analytics, authentication, customer support, and payment providers
- with legal authorities when required by law or to protect rights, safety, and security
- in connection with a merger, acquisition, financing, or sale of assets
- with your consent or at your direction
We do not sell your personal data.
Data retention
We keep personal data only for as long as needed for the purposes described in this Privacy Policy, including to:
- provide the Services
- maintain your account
- comply with legal, tax, accounting, or regulatory obligations
- resolve disputes
- enforce our agreements
When data is no longer needed, we delete it or anonymize it where reasonably possible.
Your privacy rights
Depending on your location, you may have rights such as:
- the right to access your personal data
- the right to correct inaccurate data
- the right to delete your data
- the right to restrict or object to certain processing
- the right to data portability
- the right to withdraw consent, where processing is based on consent
- the right to lodge a complaint with a supervisory authority
To exercise your rights, contact us at: [panos@memorabrain.com]
We may need to verify your identity before completing certain requests.
Account deletion
You may request deletion of your account and associated personal data by:
- using the deletion tools available in the app, if provided, or
- contacting us at [panos@memorabrain.com]
We may retain limited information where required by law, for legitimate security purposes, or to complete financial and compliance obligations.
Cookies and similar technologies
If you use the Memora website, we may use cookies and similar technologies for:
- essential website functionality
- analytics
- security
- remembering preferences
Where required by law, we will request consent before using non-essential cookies.
You can usually control cookies through your browser settings.
Data security
We use reasonable technical and organizational measures designed to protect personal data from unauthorized access, loss, misuse, disclosure, or alteration. However, no system is completely secure, and we cannot guarantee absolute security.
International data transfers
Your information may be processed in countries outside your country of residence.
Where required by applicable law, we use appropriate safeguards for international transfers, such as contractual protections or transfers to jurisdictions recognized as providing adequate protection.
Children’s privacy
Memora is not intended for children under the age of 13, or a higher minimum age where required by local law. We do not knowingly collect personal data from children without appropriate authorization. If you believe a child has provided personal data, contact us and we will take appropriate steps.
Third-party services
Our Services may link to or integrate with third-party services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
If we make material changes, we will post the updated version on this page and update the “Last updated” date. Where required, we will provide additional notice or request consent.
Contact us
If you have questions or requests regarding this Privacy Policy or your personal data, contact:
Email: [panos@memorabrain.com]
If you are in the EEA, you may also have the right to contact your local data protection authority.